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Frequently asked Questions

General FAQs

Who are you and where are you located ?
Do you also sell Adult football kits ?
Do you deal with wholesale orders ?
If I buy multiple items can I get a bulk disount ?

Item FAQs

Are these football kits the official item ?
Are they exact copies of the oringinal ?
Do the kits come with socks ?
Can you supply the socks also ?
How do I know what size kit to order ?
Can I just choose the size kit I require from the age ranges indicated for each size ?
Can I have my own name and number printed on the back of the kit ?

Postage FAQs

Where are the orders shipped from ?
How long will it take me to receive my order ?
How quickly will my order be dispatched after I have made payment ?
Which countries do you post to ?
How much is the shipping charge to my country ?
Can you ship my order to somebody living in a different country than myself ?
Can I get a discount on the shipping charge if I order multiple items ?
How are the items and shipped and by what service ?
Can I track my item online ?
If I need an item quickly can you send by an express courier ?
If my order is not received how long should I wait before contacting you ?

Payment FAQs

What payment methods do you accept ?
Where do I send my payment to ?
If I pay by credit card do you have access to my card details ?

Refund and Returns FAQs

Can I return my item if it is faulty or I am not happy with it ?
Can I return the item if I have ordered the wrong size ?
What is the procedure for returning an item ?
Where should I send my returned item ?

General FAQs

Who are you and where are you located ?

Our company is a Thai /English partnership located in Thailand. We also have premises and distributors within the UK. Our online website shop was formed in 2006

Do you also sell Adult football kits ?

We can supply adult football shirts on request but at this time we do not plan to sell them through our website. Any enquiries should made to us by email.

Do you deal with wholesale orders ?

Yes we sell retail and wholesale, If you want 1 kit or 1000 kits its not a problem. We purchase direct from the manufacturer.

If I buy multiple items can I get a bulk discount ?

We will consider giving discount on the item price for orders of 10 items or more. If you have a large order please feel free to email us for prices.

Item FAQs

Are these football kits official replica kits ?

No , We only ever sell unbranded football kits on this website. There are no brand logos attached to any of our football kits. .

Are your team kits exact copies of actual team strips ?

Absolutely not ,Our football kits may resemble the style or colour of a certain football team but the design details are not intended to be a reproduction of an official team kit. Our only aim is to create fun ,affordable and practical football kits for soccer crazy kids.

Do the kits come with socks ?

The kits are supplied as shirt and shorts. No socks are supplied.

Can you supply the socks also ?

We can supply football socks but only plain colours such as Red, Black or White. If the kit is an unusual colour we would be unlikely to have the exact matching colour.

How do I know what size kit to order ?

The dimensions for each size kit are shown in our size chart. These are the actual shirt dimensions.

Can I just choose the size kit I require from the age ranges indicated for each size ?

The age ranges shown should only be used as a guide and not used as the basic for selecting a size. To ensure the correct size is ordered we recommend measuring a shirt you have already across the chest from armpit to armpit and then comparing this measurement to the sizes shown in the size chart.

Can I have my own name and number printed on the back of the kit ?

Yes we also do custom shirt printing. You can have any name and number of your choice printed on your shirt for an additional £5

 

Postage FAQs

Where are the orders sent from ?

Most orders are shipped out directly from Thailand where the kits are manufactured.

How long will it take me to receive my order ?

Delivery time is normally within 14 days but depending on the post or customs delays it can be up to 21 days. Shirts which require printing may take an additional 2-4 days.

How quickly will my order be dispatched after I have made payment ?

It depends on weather the item is in stock and if it requires any printing but normally around 2-4 days. If we forsee any delay longer than this we will contact the customer to inform them.

Which countries do you post to ?

We will post to any country worldwide.

How much is the shipping to my country ?

We offer a fixed price worldwide shipping cost. The basic shippng cost is the same wherever your location.

Can you ship my order to somebody living in a different country than myself ?

Yes we can send to any country required. Please note that is payment has been made by credit card / paypal we will only send to the shipping address which was provided on the payment invoice. No exceptions.

Can I get a discount on the shipping charge if I order multiple items ?

Yes, we offer a shipping discount on multiple item orders. Currently our shipping costs are charged at £6.00 for the first item and £4.50 for each additional item.

How are the items and shipped and by what service ?

Orders are shipped using standard Thailand post registered airmail service.

Can I track my item online ?

Unfortunately this is only a basic service so online parcel tracking is not available. In the event of a parcel being lost the items can be tracked but this can only be done manually by the post office at this end.

If I need an item quickly can you send by an express courier ?

Express service is not currently available but as express airmail is so expensive it would be highly unlikely that anybody would ever use such an expensive service for a comparatively cheap product. For that reason we do not list it as an option on the website.

If my order is not received how long should I wait before contacting you ?

If your item has not been received after 25 days of your payment date you can email us with a request to track your parcel. ( This allows us 4 days to process and ship the order and 21 days for the transit time.

Payment FAQs

What payment methods do you accept ?

Our website can accept credit card payments through paypal. Simply click on the pay by paypal link at the end of the check out process and you will be forwarded to paypals secure payment page where you can make payment by credit card. For UK customers we also offer the option of paying directly to our UK bank account or by cheque / Postal order.

Where do I send my payment to ?

If you have selected bank payment or cheque as your payment method you will be forwarded the required information to make payment in a separate email.

If I pay by credit card do you have access to my card details ?

No , All payments by credit card are made through a secure third party processors payment page. We do not see or have access to the customers credit card details at any time.

Refund and Returns FAQs

Can I return my item if it is faulty or I am not happy with it ?

If for any reason you are not happy with your item you may return the item to us for a refund or replacement. The item must still be unworn and as new in its original bag and with labels still attached. Depending on the reason for returning the item there may be fees that will apply if a replacement item is required to be sent out

Can I return the item if I have ordered the wrong size ?

Yes you can return the item to us and we can send out a replacement but in this case the cost of reshipping the item is the responsibility of the customer.

What is the procedure for returning an item ?

The customer should notify us within 48 hours of receipt of their intention to return the item stating the reason the reason why the item is being returned and if they require a refund or a replacement item.

Where should |I send my returned item ?

We have premises in both the UK and Thailand. Customers located in the UK and Europe should send the returned item to our UK address which will be supplied upon request.